SmartPacks Privacy Policy
Effective as of November 2022
Data privacy is important to SmartPacks Technology Ltd. (“SmartPacks Ltd”). This Privacy Notice ("Privacy Notice") explains how information is collected, used and disclosed by SmartPacks Ltd. and applies to information collected when you use or access our online or mobile websites (such as www.SmartPacks.com), products, services or applications (collectively, the “SmartPacks Services"), or when you otherwise interact with us. We respect the privacy rights of users and recognize the importance of protecting information collected about you.
Please read the following carefully to understand how we will collect, use and maintain your personal information. It also describes your choices regarding use, access and correction of your personal information.
Changes to This Notice
We may change this Privacy Notice from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the top of this Privacy Notice and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). If there are material changes to this Privacy Notice, we will notify you more directly by email or means of a notice on the home page prior to the change becoming effective. We encourage you to review our Privacy Notice whenever you access the SmartPacks Services to stay informed about our information practices and the ways you can help protect your privacy.
If you disagree with any changes to this Privacy Notice and do not wish your information to be subject to the revised Privacy Notice, you will need to deactivate with us and stop using the SmartPacks Services. Your use of any of the SmartPacks Services after the posting of such changes shall constitute your consent to such changes.
Information Collected
We may collect certain user information (including personal information and/or sensitive personal information) in the following ways:
Information You Provide To Us. We may collect information you provide directly to us including when you visit one of our websites, register for and/or use one of the SmartPacks Services.
For example, we collect information when you register with SmartPacks for an account, access and use the SmartPacks Services (including but not limited to when you upload information, download information, scan items, or other information), participate in any interactive features of the SmartPacks Services, participate in a survey, contest, promotion, sweepstakes, activity or event, make a purchase, apply for a job, request customer support, or communicate with us via third-party social media sites.
The types of information we may collect directly from you include your email address, phone number, information about your storage items, and contents of storage you’ve uploaded/modified. We also store the files or other information that you upload or provide to the SmartPacks Services ("Content") in order to be able to provide you with the features and functionality of the SmartPacks Service.
The information of third parties such as name, email address, etc. as may be provided to enable the functionality and features of the SmartPacks Service. For example, if you invite a user to SmartPacks, we will collect their email address in order to provide them with an invite to the SmartPacks Service in order to collaborate on the Content you designated.
Information We Collect Automatically When You Use the SmartPacks Services. When you access or use the SmartPacks Services, we may automatically collect information about you, including:
Usage Information: We monitor user activity in connection with the SmartPacks Services and may collect information about the applications and features you use, the websites you visit, the Content you access and any actions taken in connection with the access and use of your Content in the SmartPacks Services.
Log Information: We log information about you when you access and use the SmartPacks Services including your Internet Protocol ("IP") address, access times, device type, and Internet Service Provider ("ISP").
Device Information: If you access the SmartPacks Services from a mobile device, we collect information about the device, including the hardware model, operating system and version, unique device identifiers, mobile network information (as allowed by the mobile network) or platform information (as allowed by the specific platform type). If you experience an error or crash in any of the SmartPacks Services, we may collect data (using first or third party products) and logs from your device including information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, application configuration(s), the time and date, and other statistics.
Information We Collect From Other Sources.
We may also obtain information from third parties and combine that with information we collect through the SmartPacks Services. For example, we may have access to certain information from a third-party social media service if you create or log into your online account through the service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third-party social media service is in accordance with the privacy notice and authorization procedures determined by the social media service. We protect data obtained from third parties according to the practices described in this policy, plus any additional restrictions imposed by the source of the data.
Use of Information
We may use the information collected for the limited purpose of providing the SmartPacks Service and related functionality and services, as described in this Privacy Notice and as permitted by applicable laws. These limited purposes include circumstances where it is necessary to provide or fulfill Services requested by or for you or where you have given us your express consent. The information may be used to perform a variety of purposes, including to:
Provide, operate, maintain and improve the SmartPacks Services;
Enable you to access and use the SmartPacks Services, including uploading information, scanning items, scanning labels, inventory tracking, and downloading information.
Send you technical notices, updates, security alerts and support and administrative messages;
Provide and deliver the services and features you request, process and complete transactions, and send you related information, including purchase confirmations and/or downloadable label delivery;
Respond to your comments, questions, and requests and provide customer service and support;
Communicate with you about services, features, surveys, newsletters, offers, promotions, contests, and provide other news or information about SmartPacks Ltd., SmartPacks and our select partners;
Process and deliver contest or sweepstakes entries and rewards;
Monitor and analyze trends, usage, and activities in connection with the SmartPacks Services and for marketing or advertising purposes;
Investigate and prevent fraudulent transactions, unauthorized access to the SmartPacks Services, and other illegal activities;
Personalize and improve the SmartPacks Services, and provide content, features, and/or advertisements that match your interests and preferences or otherwise customize your experience on the SmartPacks Services;
Send you push notifications from time-to-time in order to update you about events or activities related to the SmartPacks Services. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we collect certain information about your device such as operating system and user identification information;
Link or combine with other information we receive from third parties to help understand your needs and provide you with better service;
For other purposes about which we will provide you with prior notice as described in the "Changes to This Notice" section
Help you share your optionally publicly enabled labels, at your discretion, for others to scan and view contents.
Processing
By accessing or using the SmartPacks Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries and territories, which may have different privacy laws from your country of residence.
Sharing and Disclosure of Information
We will not share personal information about you or any Content with any third parties except as described in this Privacy Notice or in connection with the SmartPacks Services. For example, we may share personal information about you including as follows:
Compliance with Laws: We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and Terms of Service, (c) to protect the security or integrity of the SmartPacks Services, (d) to protect SmartPacks Ltd., our customers or the public from harm or illegal activities, (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person or (f) to any other third party with your prior consent.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Aggregated or Anonymized Data: We may also share aggregated or anonymized information with third parties that does not directly identify you.
Sharing Features
The SmartPacks Services offers sharing features which allow you to make your labels/totes/storage bins public, which allows others not connected to your account the ability to visually scan your SmartPacks label and see its contents. The content viewing is read-only and cannot be modified/edit/deleted unless it is done so through the originating owner account of the SmartPacks label. You can choose to make any of your SmartPacks labels public or private. Labels are set to private by default.
Security
While no service is completely secure, SmartPacks Ltd. takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For example, we encrypt your Content when it is stored in our data centers. In addition, all network communications with SmartPacks Services is protected with encryption, such as Secured Socket Layer (SSL) protocol, during transmission over the Internet.
The servers on which personal information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any information you choose to include in your SmartPacks labeled containers you store on our systems are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.
You may access your account information and our service only through the use of an individual user ID and passcode. To protect the confidentiality of personal information, you must keep your email/passcode combination confidential and not disclose it to any other person. Please advise us immediately if you believe your passcode has been misused. If you have any questions about the security of your personal information, you can contact us at support@SmartPacks.com.
Your Choices
Account Information. You may modify/edit/remove any information you attach to any of your SmartPacks labels and containers at anytime using any of our supported endpoints.. If you wish to deactivate your account, please email us at support@SmartPacks.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time. We will respond to your access request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information to comply with our legal obligations, resolve disputes and enforce our agreements.
We will retain personal data we process on behalf of our customers as directed by paying customers. SmartPacks Ltd. will retain this personal information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
Social Media Features and Widgets
The SmartPacks Services may include social media features. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on a SmartPacks Service. Your interactions with these features are governed by the privacy notice of the company providing it.
Community Forums and Blogs
Any SmartPacks Ltd. hosted SmartPacks related website, blog, social media channel, or video channel is publicly accessible. . You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
To request removal of your personal information from our blog or testimonials, contact us at the email address listed above. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Testimonials
We display personal testimonials of satisfied customers on our website, advertising, social media channels, and video channels, in addition to other endorsements.
Links to Third Party Websites
We may place links on the SmartPacks Services. When you click on a link to a third party website from our app/website, your activity and use on the linked website is governed by that website’s policies, not by those of SmartPacks Ltd.. We encourage you to visit their websites and review their privacy and user policies.
Our Policy Toward Children
The SmartPacks Services is not directed to individuals under 18. We do not knowingly collect personal information from children under the age of 18. If you become aware that a child has provided us with personal information, please contact us at support@SmartPacks.com. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
Contacting Us
Any questions about this Privacy Notice should be addressed to support@SmartPacks.com
Complaints
If you have a concern about our handling of your personal information, please get in contact with us first using the address support@SmartPacks.com
If you believe SmartPacks Ltd. processes your personal data under reliance of the EU - U.S. Privacy Shield Framework or Swiss - U.S. Privacy Shield Framework and have inquiries and concerns that you would like to discuss with us, please contact us using the details in the "Contacting Us" section of this Privacy Notice.
SmartPacks Ltd. will respond to your inquiry within 45 days.
If you are in the EEA or Switzerland and feel we have not dealt with your concerns and that we are failing to meet our legal obligations, you can report this to your local data protection regulator or the Information Commissioner's Office ("ICO") in the United Kingdom. More information on reporting a concern to the ICO can be found at https://ico.org.uk.